Measure
Observe an authorized sample of the journey and document facts, hypotheses and gaps.
Sales consulting and performance
Receiving inquiries is not enough. You need to move the sale forward.
NordWert identifies where opportunities stop progressing and works with your team to improve customer service, proposals and follow-up — through diagnosis, implementation and verification.
For businesses that receive inquiries and sell through quotations, especially through digital channels.
The problem
Where do opportunities stop progressing?
An inquiry with no next step. A proposal with no follow-up. Before investing more to attract inquiries, understand how your business handles the opportunities it already receives.
Five areas to investigate: customer service, understanding needs, proposals, follow-up and closing.
Illustrative video, not an audited case. We assess the obstacles found without assuming five failures or attributing lost revenue to a single contact. Price, demand and delivery capacity also influence sales. The video's audio and on-screen text are in Portuguese.
The method
MEASURE - CORRECT - SELL
From identifying obstacles to improving sales routines, with a defined scope at each stage.
Correct
Support agreed priorities, scripts, training and sales routines alongside the internal lead, within the contracted scope.
Sell
Move opportunities forward with next steps and follow-up. Review changes in sales without attributing revenue to the intervention without evidence.
We analyze the business journey, including the customer journey. People, internal processes and the specifics of the business guide the diagnosis. The method is structured; actions are tailored, with no universal formula.
Ambitious goals. Methodical execution. Evidence-based results. Our aim is to help your business sell more and increase revenue. Potential is assessed using your operational data, with no fixed percentage or revenue guarantee.
Understand the method and indicatorsA rigorous method. Clear deliverables. We are committed to clear scope, confidentiality and evidence-based conclusions. International references guide the development of our processes.
Explore our method's commitments and referencesServicesDiagnosis Implementation Optional
Choose the scope your business needs.
Sales journey
An authorized sample by location, channel and period. Contextualized records, priorities and a feedback meeting.
Subject to a proposal.Action and follow-up
Scripts, training and a proposal follow-up routine. Agreed responsibilities, deliverables and reassessments.
Subject to a proposal.Assisted sales operations
Direct participation, including working as a salesperson, under a specific contract. Defined volume, channels, hours and negotiation authority.
Contracted separately.Each proposal defines channels, locations, sample, deliverables, responsibilities, timeline and fees. Assisted sales operations are optional and are not automatically included in diagnosis or implementation.
We are committed to documenting observations, presenting priorities and completing agreed deliverables. Implementation and reassessment follow the contracted scope.
NordWert Pilot
From inquiry to follow-up.
At one location through one channel, we assess a sample of the journey, support agreed improvements and repeat the assessment.
Planning reference: 30 days, adjustable to the diagnosis and sales cycle. The pilot is paid, subject to a proposal, and does not guarantee sales during that period. It requires an internal lead, minimum authorized access and a comparison baseline.
Free initial test: one contact through one channel, with feedback limited to the interaction. It is neither the pilot nor a full audit. Execution requires specific authorization and scheduling.
FICTIONAL EXAMPLE
CASA DAS MEIAS
Hello! I'd like to buy 8 pairs of socks. Which styles and sizes do you have?
good afternoon. what size?Reply after 5h45
I wear size 40. Do you have cotton socks? Do you deliver?
yesNo question, no next step
Can you confirm the available styles, price and delivery time?No reply within 72h
Evidence, not assumptions
The record shows what happened.
A finding states the channel, time, context and limits of the observation. The diagnosis considers the process rather than blaming one person on the basis of an isolated sample.
Fictional example shown alongside. A lack of response alone does not prove abandonment or financial loss.
View the sample reportFrequently asked questions
Before you start.
How much does it cost?
The fee depends on the scope, channels and effort required. Diagnosis, implementation and assisted sales operations are defined in the proposal, with no automatic service contract after a conversation or free test.
What do I need to provide?
An internal lead, authorization and minimum process records. A CRM is not mandatory. Do not send passwords, financial documents or sensitive data in the first conversation.
Is there a revenue guarantee or a guarantee of finding five failures?
No. We investigate five areas of the journey, but the number of obstacles depends on the analysis. Our commitment is to the contracted deliverables; improvements in indicators alone do not prove revenue caused by the consulting work.
Can you work as salespeople?
Yes, on agreed activities under a separate contract. We define volume, channels, hours, representation, discounts, negotiation authority and the necessary access before execution.
Let's talk
Which stage concerns you most in your business?
Tell us the context. Together we assess whether it makes sense to start with the initial test, diagnosis or pilot.
Requesting a conversation does not authorize mystery shopping or create an automatic service contract.